Returns & Refunds

Last updated: July 2026

Angry Donkey Bakeries is a marketplace of independent bakeries. When you place an order, you're buying directly from that bakery, and your payment goes to them through their secure checkout. Because everything we list is freshly made, perishable, and often made to order, all sales are final — please read this before you order.

All sales are final. We do not accept returns, exchanges, or refunds on freshly baked and custom items — this is standard for food and protects every customer. If your order arrives incorrect or damaged, contact the bakery right away and they'll do their best to help.

All sales are final

For health and safety, freshly baked goods and custom orders — cakes, cupcakes, cookies, pastries, and similar — cannot be returned, exchanged, or refunded once they've been picked up or delivered. Baked goods are perishable and often made specifically for your order, so they can't be resold. Please review your order carefully before you check out.

If your order is incorrect or damaged

We still want you to have a good experience. If your order arrives incorrect or physically damaged, contact the bakery as soon as possible — ideally within 24 hours of pickup or delivery — and, where you can, include a photo. Any resolution (such as a replacement) is offered at the individual bakery's discretion and is not guaranteed.

Cancellations & changes

Everyday items can often be changed or cancelled if the bakery hasn't started preparing them — reach out as early as possible.
Custom and large orders (custom cakes, tiered cakes, big catering orders) usually require more notice. Once a custom order is in production, changes or cancellations may not be possible.
Deposits on custom or wedding orders are often non-refundable, since the bakery reserves time and buys ingredients for you. The bakery's terms are confirmed when you order.

In the rare case a refund is offered

Refunds are not part of our standard policy. If a bakery chooses to offer one as a goodwill gesture, it's issued by that bakery back to your original payment method through their checkout provider (typically Square) and can take a few business days to appear. Angry Donkey doesn't hold your payment — it goes straight to the bakery — so anything of this kind is handled by the bakery that fulfilled your order.

Each bakery's own policy

Individual bakeries may have their own specific return, refund, and cancellation terms, and those are shown at checkout and take precedence where they differ from this general policy. If you're unsure, check the bakery's profile or ask before ordering.

How to get help

The fastest path is to contact the bakery directly — you'll find their details on their profile and contact page. If you can't reach them, or you're not sure who to contact, our AI concierge can point you in the right direction, or you can email us and we'll help connect you with the bakery.

Find a bakery's contact info on its page (e.g. angrydonkeybakeries.com/bakery/<bakery>/contact)
Ask the AI concierge →
Email: s@sheldongoldberg.com

This policy covers orders placed through Angry Donkey Bakeries. It doesn't limit any rights you may have under applicable consumer-protection law.